GAM730 Week 10:05 Agent User Interviews and Questionnaires


Agent User Testing

  1. Ask Observe Perform  Methodology  
  2. Obtain Consent – Use Consent form.
  3. The Aim of the research – Why we are doing it..
  4. The participant can withdraw at any stage…   
  5. Provide Name and Contact Details, Institute. 
  6. Reassure that the data is totally anonymous and their names and identities will be protected.  
  7. Qualitative Research Method – Simple Structured Interview 
  8. Qualitative Research Method – Simple Questionnair
  9. Let the interviewee finish their stories. 
  10. Affirm by feedback channels to encourage and acknowledge the interviewee. 
  11. Keep the interview under 1 hour. 
  12. Video to capture gestures and as they point to the app interface. 
  13. Cognitive Walkthrough – Ask people to think aloud as they navigate the app – what do youthink this button does? etc This will locate game bugs and the flow of the app.      


  1. In-depth (Individual) Interview 


  2. Referenced from Ideo.org 

  • No more than three research team members should attend any single interview so as to not overwhelm the participant or crowd the location. Each team member should have a clear role (i.e. 
  • interviewer, note-taker, photographer).

  • Come prepared with a set of questions you’d like to ask. Start by asking broad questions about the person’s life, values, and habits, before asking more specific questions that relate directly to your challenge.
  • Make sure to write down exactly what the person says, not what you think they might mean.
  • This process is all about hearing exactly what people are saying. If you’re relying on a translator, make sure he or she understands that you want direct quotes, not the gist of what the interviewee says.
  • What the person says is only one data point. Be sure to observe your interviewee’s body language and the context in which you’re talking.

Simple Structured Interview 
  1. Can you understand what the Agent app is? 
  2. Are you understanding what you are supposed to be doing ? 
  3. How are you finding the App Navigation ? 
  4. Are the buttons the right size for you? 
  5. Have you ever played Pokemon Go? 
  6. Can you tell me what you liked/didn’t like about Pokemon Go ? 
  7. Have you ever been to an Escape Room Experience ? 
  8. Can you tell me what you liked/didn’t like the escape room exoperience?  
  9. Are you enjoying using the Agent App ? 
  10. What didn’t you like about it? 
  11. Do you like to watch spy films? If so, what kind of spy film examples can you give? 
  12. Do you have any children aged 14 – 18 ? 
  13. Do you have younger children ? 
  14. Is there anything else you would like to say about Agent? 



Simple Questionnaire. 

  1. What is your age ? 
  2. What gender do you identify as ? 
  3. Were you able to understand what you were supposed to do in the Agent App ? 
  4. Were you able to navigate the Agent App, easily ? 
  5. Have you ever played Pokemon Go?
  6. Have you ever been to an Escape Room Experience? 
  7. What was the most memorable thing about the Agent App? 
  8. Did you enjoy using the Agent App ? 
  9. What didn’t you like about using the Agent App ? 
  10. Do you like to watch spy films? 
  11. Do you have any children aged 14 – 18 ? 
  12. Is there anything else you would like to say about Agent? 

Agent:  player testing – user centred design 





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